Process

About the inquiry

How do I send the inquiry?


Banff Green Technologies, Inc. accepts both on-line inquiry and off-line inquiry.If you select sending the inquiry on-line, the system will request you to submit some necessary contact information, for example your name/emailbox/company name and your country, so that we could serve you better.In addition to the on-line inquiry, we also accept the inquiry via the Email and telephone, you can find the corresponding contact information on Contacts.Finally, no matter inquiry on-line or inquiry off-line, the products information (our product catalog No. is recommended), package required and your contact information shall be included. 2. How long can I receive the reply Email such as the quotation?Otherwise on special situations, Banff Green Technologies, Inc. will reply your inquiry within 24 hours.The aforesaid special situations include the legal holidays, the service interruption or communication fault arising from the extremely disastrous weather. On those occasions, Banff Green Technologies, Inc. will try our best to notify the customers in advance. 3. How do I submit the inquiry, if the product cannot be found in our database?If you confirm that the chemicals you need cannot be found via the product search or search by structure, please send the structural information and quantity of products you need to our representative via sales@banffgt.com. We will reply you as soon as possible.

About the order

1. How do I submit the order?

Banff Green Technologies, Inc. receives the order sent via the Email and temporarily does not supply the on-line function to send the order.

2. About the validity and cancellation of order

Otherwise on special situations, we will send an Email to confirm the order within 24 hours upon the receipt of order and confirm the order amount/delivery data and the relevant charges, and the order comes into effect on that day.

3. How do I know the updated status of order?

You can ask the customer service manager for the status of order via Email at any time. We will generally reply within 24 hours.

In order to avoid any unnecessary confusion, please indicate your order number in the mail, so that the customer service representative can rapidly query.